FAQs

General Inquiry

How can I purchase your products for personal use?

Unfortunately, we don’t sell directly to customers. You’ll have to purchase at your local shop or online retailers.

What if I ordered from an online retailer and my parcel was damaged or lost?

Please contact the retailer regarding your lost or damaged parcel.

Wholesale Inquiry

Please visit our wholesale page for information regarding wholesale.

Defective Product

I have a defective product. Can I get a return or replacement?

We are sorry to hear that you‘ve received a defective product. For consumers, please contact the retailer for assistance or a replacement. For businesses, please contact your authorized HELIXBAR distributor.

Quality & Materials

What materials are your products made of?

HELIXBAR products consist of U.S. made e-liquid, a built-in 1,000mAh battery, and a stylish rubberized finish.

How is HELIXBAR different from the other disposable products?

Our e-liquid is made in the U.S. and our flavors are carefully crafted by industry-leading mixologists in California. Each disposable device has 5.6mL e-liquid, up to 1,500 puffs, a built-in 1,000mAh battery and a stylish rubberized finish.

Age Verification

What is the minimum age to purchase HELIXBAR?

You must be 21 years old or older to purchase HELIXBAR products.

How are you verifying my age?

Our authorized retailers will be asking for age verification when purchasing.